Terms of service
Terms of Service
Welcome to SOMNÉ. These Terms of Service govern your use of our website, www.somne.co.za, and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website.
1. About SOMNÉ
SOMNÉ is an online retailer offering premium sleep and wellness products designed to enhance relaxation and everyday comfort.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website and purchase our products.
3. Products
We aim to ensure that all product descriptions, images, specifications, and prices are accurate.
However:
- Colours may vary slightly depending on your screen.
- Product packaging may change from time to time.
- Minor design updates may occur without affecting the product's intended function.
4. Pricing
All prices displayed on our website are shown in South African Rand (ZAR).
Prices may change without prior notice.
If an obvious pricing error occurs, SOMNÉ reserves the right to cancel the affected order and issue a full refund.
5. Orders
After placing your order, you will receive an order confirmation email.
This email confirms that we have received your order but does not guarantee acceptance.
We reserve the right to:
- Decline or cancel an order
- Limit quantities purchased
- Request additional verification where necessary
If payment has already been received, any cancelled order will be refunded.
6. Payments
We accept secure online payments through our approved payment partners.
Payment must be received in full before your order is processed and dispatched.
7. Shipping
Delivery times are estimates only.
Unexpected courier delays, public holidays, severe weather, or circumstances beyond our control may affect delivery.
For more information, please refer to our Shipping Policy.
8. Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Please review that policy before making a purchase.
9. Warranty
If your product arrives damaged or develops a manufacturing defect, please contact us as soon as possible.
Normal wear and tear, accidental damage, misuse, unauthorised modifications, or improper use are not covered.
10. Product Use
Our products are intended for personal wellness and relaxation.
They are not medical devices and should not be relied upon to diagnose, treat, cure, or prevent any medical condition.
Always follow the instructions provided with the product.
If you have an existing medical condition, are pregnant, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use.
11. Intellectual Property
All content on this website, including:
- Logos
- Branding
- Product photography
- Videos
- Graphics
- Text
- Designs
is the property of SOMNÉ unless otherwise stated.
No content may be copied, reproduced, or distributed without our written permission.
12. Limitation of Liability
To the maximum extent permitted by law, SOMNÉ shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits any rights you may have under applicable South African consumer protection legislation.
13. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of your information as described in that policy.
14. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this page.
Continued use of our website after changes have been published constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
Contact Us
If you have any questions regarding these Terms, please contact us.
SOMNÉ