Contact information
Contact Us
We'd Love to Hear From You
At SOMNÉ, exceptional customer care is just as important as exceptional products. Whether you have a question before placing your order, need assistance with an existing purchase, or simply want to learn more about our products, our team is here to help.
Our goal is to provide a seamless experience from the moment you visit our store to the day your order arrives.
Customer Support
📧 infcbusiness1@gmail.com
Website
Support Hours
Monday – Friday
09:00 – 17:00 (SAST)
Closed on weekends and South African public holidays.
Response Times
We aim to respond to all enquiries within 1 business day.
During busy periods, responses may take slightly longer, but every enquiry receives our full attention.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- A brief description of your enquiry
- Photos if you're contacting us about a damaged or incorrect product
Common Enquiries
We're happy to assist with:
- Order tracking
- Shipping updates
- Returns & refunds
- Product information
- Warranty enquiries
- General customer support
Our Commitment
At SOMNÉ, we believe premium service extends beyond the products we create.
Every enquiry is handled with care, professionalism, and a commitment to ensuring your experience with us is effortless from beginning to end.
Connect With Us
Instagram: @somne.co.za
Website: www.somne.co.za
Sleep, Elevated.
Premium Sleep & Wellness Essentials