Refund policy
Refund Policy
At SOMNÉ, we are committed to providing premium sleep and wellness products of the highest quality. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may return your purchase within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories included.
- Include proof of purchase or your order number.
Items returned that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for products that have been:
- Used or worn.
- Damaged due to misuse.
- Modified or altered.
- Returned without their original packaging or accessories.
This policy does not affect your rights under applicable South African consumer protection laws.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
Once verified, we'll arrange a replacement or refund at no additional cost.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
We currently replace items only if they arrive damaged, defective, or incorrect.
If you require assistance, please contact our customer support team.
Return Shipping
If your return is due to a change of mind, you will be responsible for the cost of returning the item.
If the product is defective, damaged, or incorrectly supplied, SOMNÉ will cover the return shipping costs.
Order Cancellations
Orders may be cancelled before they have been packed or dispatched.
Once an order has been shipped, it must follow the standard return process.
Consumer Protection
This policy operates alongside your rights under the Consumer Protection Act 68 of 2008 in South Africa. Nothing in this policy limits or excludes any rights you may have under applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
SOMNÉ
Our team aims to respond to all enquiries within 1–2 business days.