Shipping policy
Shipping Policy
At SOMNÉ, we understand that once you've placed your order, you want it delivered as quickly and safely as possible. Every order is carefully prepared and packaged to ensure it arrives in excellent condition.
Order Processing
Orders are processed during our business hours:
Monday – Friday
09:00 – 17:00 (SAST)
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
We currently deliver nationwide across South Africa.
Estimated delivery times:
| Delivery Area | Estimated Delivery |
|---|---|
| Regional Areas | 8-11 Business Days |
| Remote Areas | 10-12 Business Days |
Please note that delivery times are estimates and may vary depending on your location, courier operations, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
From time to time, SOMNÉ may offer promotional free shipping offers, which will be clearly communicated on our website.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your delivery with our courier partner.
Delivery Address
Please ensure your shipping details are accurate before completing your order.
SOMNÉ cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete delivery information provided by the customer.
Failed Deliveries
If a delivery cannot be completed because:
- Nobody is available to receive the parcel,
- The delivery address is incorrect,
- The parcel is refused,
the courier may return the package to us.
Additional delivery charges may apply if the parcel needs to be shipped again.
Delays
While we always strive to deliver within the estimated timeframes, delays may occasionally occur due to:
- Severe weather
- Public holidays
- High order volumes
- Courier network disruptions
- Events beyond our reasonable control
We appreciate your patience and will always keep you informed if significant delays occur.
Damaged Parcels
If your parcel arrives visibly damaged, please:
- Take photographs before opening the package.
- Contact us within 48 hours of delivery.
- Include your order number and photographs in your email.
We'll investigate the issue promptly and work towards a suitable resolution.
International Shipping
At this time, SOMNÉ ships within South Africa only.
We look forward to expanding internationally in the future.
Questions?
If you have any questions about your delivery or order, we'd love to assist.
SOMNÉ
Our support team aims to respond within 1–2 business days.